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QUESTIONS?
FREQUENTLY ASKED QUESTIONS
Click here to update your billing information for (Personal Training, Group Classes, or any fitness based membership).
Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year for group class memberships, and multiple times per year for personal training and semi-private training memberships.
Submit hold requests at least five (3) business days before your next renewal.
Late requests may process after the upcoming renewal.
All membership fees are non-refundable.
Holds can range from 15 to 90 days.
After your selected hold period, your membership will automatically resume with regular payments.
For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.
Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.
-Cancellations require a 14-day notice.
-If you request a cancellation today, the effective date will be 14 days from now.
-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.
1. Download SugarWOD App
Go to the App Store (iPhone) or Google Play Store (Android).
Search for SugarWOD and download the free app.
2. Join Our Gym:
- Once logged in, select Find Your Gym.
- Search for Between The Bumpers
- Request to join; enter the gym access code (BTBSW).
This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.
Got a technical question on your membership, billing, calendars, etc... we've got answers
Why You Shouldn’t Wait Until New Year’s to Start Your Fitness Routine
Every December, millions of people put their fitness goals on hold, waiting for the fresh start that January 1st promises. While the sentiment is understandable, this mindset can actually be a huge roadblock to success. If you're someone who thrives on achievement and efficiency—like many busy professionals—waiting for the "perfect time" to start your fitness journey might just be the wrong approach.
Here’s why you should ditch the “New Year, New Me” mentality and take action today:
True transformation comes from building habits—not from dramatic declarations. By starting your fitness routine in December, you’re giving yourself a head start in turning exercise into a consistent, natural part of your weekly schedule. Habits form best when they’re tied to your current routine, so why not start now instead of scrambling to force it in after the holiday buzz?
Gyms are notoriously packed in January, with people trying to fulfill their resolutions. Starting your routine before the crowd allows you to focus on your goals without distractions. It’s also easier to establish a rhythm in an environment that’s calmer and more supportive, rather than overwhelming.
The holidays can be an incredibly stressful time for professionals juggling work deadlines, family obligations, and social events. Fitness is a proven stress-buster, helping to clear your mind and release endorphins that keep you feeling calm and productive. Starting now allows you to use exercise as a tool to manage the chaos of the season.
There’s no such thing as the perfect time to start anything. Waiting for January often creates unnecessary pressure to be “all in” from Day 1, which can lead to burnout or disappointment when things don’t go perfectly. Instead, start small now and embrace progress over perfection. Even a few workouts in December can build momentum and confidence heading into the new year.
As a busy professional, you know the importance of efficiency. Between The Bumpers (BTB) specializes in workouts designed for high performers who need maximum results in minimal time. Starting this December allows you to see firsthand how fitness can fit seamlessly into your packed schedule—and improve your energy, focus, and overall performance in work and life.
Don’t let the calendar dictate when you take control of your health. Make December the month you stop waiting and start doing. Not only will you build habits that stick, but you’ll also enter the new year with momentum—and a clear advantage over the "Monday starters."
To make it even easier, BTB is offering a FREE week of classes from Dec 27–31. Whether you're looking for quick, effective workouts, stress relief, or a supportive community to keep you motivated, we’ve got you covered.
👉 Click here to claim your free trial and secure your spot!
Start now. Your future self will thank you.
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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