Terms of Service
Between The Bumpers Fitness & Physiotherapy
6511 Fernbank Road, Stittsville, ON K2S 1B6
Last updated: March 2026
1. Acceptance of Terms
By accessing betweenthebumpers.com, enrolling in any BTB program, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Services
Between The Bumpers Fitness & Physiotherapy offers personal training, semi-private training, group fitness classes, physiotherapy, pre/postnatal rehabilitation, youth fitness programs, and corporate wellness services at 6511 Fernbank Road, Stittsville, Ontario.
Specific program terms, schedules, and pricing are communicated at the time of enrollment and are subject to change with reasonable notice.
3. Memberships & Payments
Billing: Membership fees are billed on a recurring basis through ZenPlanner. By enrolling, you authorize BTB to charge your payment method on the agreed billing schedule.
Holds & Cancellations:
Membership hold requests must be submitted using our official hold request form
Membership cancellation requests must be submitted using our official cancellation form
Both forms are available at betweenthebumpers.com
Cancellation notice periods and conditions are outlined in your membership agreement signed at enrollment
Refunds: All membership fees are non-refundable except where required by Ontario consumer protection law. Unused sessions or classes are not refunded upon cancellation.
Physiotherapy: Physiotherapy appointments are booked and managed through Jane App. Cancellation and no-show policies for physiotherapy are outlined at the time of booking.
4. Health & Fitness Disclaimer
Participation in fitness programs involves physical activity and carries inherent risk of injury. By participating in any BTB program, you acknowledge that:
You have consulted or will consult with a physician before beginning any fitness program if you have any known health conditions
You voluntarily assume all risks associated with physical exercise
You have completed or will complete all required health intake forms honestly and accurately
BTB coaches are not physicians and do not provide medical advice
Physiotherapy services are provided by registered physiotherapists and are subject to their professional scope of practice and ethical obligations.
5. Liability Waiver
To the fullest extent permitted by Ontario law, Between The Bumpers Fitness & Physiotherapy, its owners, coaches, staff, and contractors shall not be liable for any injury, loss, or damage arising from your participation in our programs or use of our facility, except in cases of gross negligence or willful misconduct.
A separate liability waiver is required at enrollment and forms part of your membership agreement.
6. Code of Conduct
All members and visitors are expected to:
Treat coaches, staff, and fellow members with respect
Follow all facility rules and coach instructions
Not use the facility or programs while under the influence of alcohol or drugs
Maintain appropriate hygiene standards
Not engage in harassment, discrimination, or disruptive behaviour
BTB reserves the right to suspend or terminate any membership for violation of these standards without refund.
7. Photography & Media
BTB may photograph or record activities at our facility for marketing and social media purposes. By participating in our programs, you grant BTB permission to use your likeness in such materials unless you provide written notice of objection to [email protected].
8. Website Use
The content on betweenthebumpers.com — including text, images, program descriptions, and tools — is the property of Between The Bumpers Fitness & Physiotherapy and may not be reproduced without written permission.
Our interactive tools (including the Health & Performance Report Card) are provided for informational purposes only and do not constitute medical advice.
9. Third-Party Links
Our website contains links to third-party platforms including ZenPlanner, Jane App, TrueCoach, and others. We are not responsible for the content or privacy practices of these platforms. Use of third-party platforms is subject to their respective terms of service.
10. Governing Law
These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.
11. Changes to These Terms
We reserve the right to update these Terms of Service at any time. The "last updated" date at the top of this page will reflect changes. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
12. Contact Us
For any questions about these Terms of Service:
Between The Bumpers Fitness & Physiotherapy 6511 Fernbank Road, Stittsville, ON K2S 1B6 📞 (613) 801-8684 ✉️ [email protected]