Privacy Policy
Between The Bumpers Fitness & Physiotherapy
6511 Fernbank Road, Stittsville, ON K2S 1B6
Last updated: March 2026
1. Introduction
Between The Bumpers Fitness & Physiotherapy ("BTB," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and prospective members. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
By using our website at betweenthebumpers.com or engaging with our services, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
Name, email address, and phone number (via contact forms and lead capture forms)
Health and fitness information (via our Health Report Card quiz and intake assessments)
Membership and billing information (collected and stored by ZenPlanner and QuickBooks — we do not store payment card details on our website)
Physiotherapy intake information (collected and stored by Jane App)
Communications you send us via email, phone, or contact forms
Information collected automatically:
Pages visited, time on site, and referring URLs (via Google Analytics)
Browser type, device type, and approximate location
Advertising interaction data (via Meta Pixel / Facebook)
Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide the services you request
Send you information about programs, pricing, and promotions you have opted into
Personalize your experience on our website
Improve our website, programs, and marketing
Process membership registrations and payments through our third-party platforms
Comply with legal obligations
We do not sell your personal information to third parties.
4. Third-Party Service Providers
We share information with the following trusted third parties only as necessary to deliver our services:
ProviderPurposePrivacy PolicyZenPlannerMembership management & paymentszenplanner.com/privacyJane AppPhysiotherapy booking & recordsjaneapp.com/privacyQuickBooks (Intuit)Invoicing & accountingintuit.com/privacyGoHighLevelWebsite hosting & CRMgohighlevel.com/privacy-policyGoogle AnalyticsWebsite analyticspolicies.google.com/privacyMeta (Facebook)Advertising & remarketingfacebook.com/privacy/policyZapierAutomated data workflowszapier.com/privacy
All third-party providers are required to handle your information in accordance with applicable privacy laws.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and support our marketing.
Cookies we use:
Essential cookies — Required for the website to function (set by GoHighLevel)
Analytics cookies — Track how visitors use our site (Google Analytics)
Marketing cookies — Support advertising and remarketing (Meta Pixel)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information about managing cookies, visit allaboutcookies.org.
6. Health Information
Some of our tools (such as the Health & Performance Report Card) collect health-related information to provide personalized program recommendations. This information is used solely to tailor our coaching recommendations and is not shared with third parties except as required to deliver our services.
Physiotherapy records are managed separately by our physiotherapy team in accordance with the requirements of the Ontario College of Physiotherapists and applicable health privacy legislation (PHIPA).
7. SMS and Email Communications
If you provide your phone number or email address, you may receive messages from us about our services, promotions, and your membership. You can opt out at any time by replying STOP to any SMS message or clicking the unsubscribe link in any email.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like your information deleted, please contact us at the address below.
9. Your Rights (PIPEDA & Ontario Privacy Law)
As a Canadian resident, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for non-essential communications
Request deletion of your information (subject to legal retention requirements)
To exercise any of these rights, contact us at [email protected] or (613) 801-8684.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children without parental consent. Youth fitness programs require parental or guardian consent at enrollment.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
For any questions or concerns about this Privacy Policy:
Between The Bumpers Fitness & Physiotherapy 6511 Fernbank Road, Stittsville, ON K2S 1B6 📞 (613) 801-8684 ✉️ [email protected]