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QUESTIONS?
FREQUENTLY ASKED QUESTIONS
Click here to update your billing information for (Personal Training, Group Classes, or any fitness based membership).
Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year for group class memberships, and multiple times per year for personal training and semi-private training memberships.
Submit hold requests at least five (3) business days before your next renewal.
Late requests may process after the upcoming renewal.
All membership fees are non-refundable.
Holds can range from 15 to 90 days.
After your selected hold period, your membership will automatically resume with regular payments.
For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.
Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.
-Cancellations require a 14-day notice.
-If you request a cancellation today, the effective date will be 14 days from now.
-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.
1. Download SugarWOD App
Go to the App Store (iPhone) or Google Play Store (Android).
Search for SugarWOD and download the free app.
2. Join Our Gym:
- Once logged in, select Find Your Gym.
- Search for Between The Bumpers
- Request to join; enter the gym access code (BTBSW).
This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.
Got a technical question on your membership, billing, calendars, etc... we've got answers

At BTB, our goal isn’t just to help you move more — it’s to help you move forward. Whether you’re building strength, improving your cardio, or trying to feel better and function better, there’s one tool that will massively accelerate your progress:
📲 Tracking your workouts.
That’s why we use SugarWOD — a simple app that helps you log what you lifted, how hard you pushed, and how far you've come.
And while it only takes 60 seconds to use, it can completely change how you train.
Tracking gives you clear feedback. It’s no longer just about how you felt that day — now you can see your progress in black and white:
Your weights are going up
Your times are dropping
Your consistency is increasing
Instead of comparing yourself to others, you’re focused on what really matters:
Being just a little better than you were yesterday.
Our Strength program follows a simple and powerful 3-week cycle:
Monday = Workout A
Wednesday = Workout B
Friday = Workout C
Each of these workouts is repeated for three weeks, with the goal of progressive overload — meaning you’ll aim to lift a little heavier, move with more control, or complete more reps each time.
That’s only possible when you know what you did last time. Tracking lets you build on your past performance, not guess at it.
Engine is built to challenge your lungs, legs, and mindset.
Here’s how it works:
Weeks 1–3: You’ll complete unique workouts.
Weeks 4–6: You’ll repeat those same workouts, aiming to beat your scores and improve your pacing.
The better you track during those first three weeks, the more dialed in you’ll be when it’s time to retest. And after each 6-week cycle? We bring in a fresh new round of workouts to challenge your fitness in new ways.
Here’s what happens when you consistently track your workouts:
Even small wins feel huge when you can see them — and they keep you coming back.
You’ll stop guessing and start making intentional progress.
SugarWOD lets you celebrate your personal bests — not anyone else’s. And that’s the most important part.
You can cheer on other members and share your wins. When one of us wins, we all win.
If you haven’t already:
Download SugarWOD from the App Store or Google Play.
Join “Between The Bumpers” as your gym.
After each class, log what you lifted, your time/score, and any notes.
Need help getting set up? Just ask a coach — we’re happy to walk you through it.
In the end, tracking is about owning your fitness journey. It’s a tool to help you stay focused, stay motivated, and keep showing up.
Because at BTB, we believe in this simple truth:
The only person you need to outwork is the person you were yesterday.
Let’s keep pushing, keep growing, and keep tracking — one workout at a time. 💪
Want to learn more or see real examples of progress? Talk to a coach or check out your performance trends in SugarWOD this week. We’re here to help every step of the way.
– The BTB Team
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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