STITTSVILLE, ASHTON, MUNSTER & RICHMOND, ON
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BTB Members Dashboard
Group Fitness
See Schedule For Classes
Memberships
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Billing
Update Billing Information
Modify
Set A Membership Hold Or Cancellation
Blog
See Our Blog Posts
Staff & Story
Learn ABout BTB & Our Team
Refer A Friend
See Our Referral Program
Clothing & Apparel
Purchase Some BTB Apparel
Software & Applications Used At BTB Fitness
Our Softwares
Zenplanner
Billing & Scheduling Workouts
Book Classes
Update Billing Info & Sign Waivers
Sign Membership Agreements
View Workouts For Group Classes
TrueCoach
Workout Plans & Rehab Plans
Track Personal Training Workouts
Track Athletic Therapy/ Physio Rehab
View & Track Online Workouts
JAneAPP
Physical Therapy Scheduling
Book Physio or Athletic Therapy Sessions
Pay Physio or Athletic Therapy Bills
Reschedule Appointments for AT/PT
QUESTIONS?
FREQUENTLY ASKED QUESTIONS
How Do I Update Or Change My Billing Information?
Click here to update your billing information for (Personal Training, Group Classes, or any fitness based membership).
How Do I Place My Membership On Hold Or Cancel It?
Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year for group class memberships, and multiple times per year for personal training and semi-private training memberships.
Submit hold requests at least five (3) business days before your next renewal.
Late requests may process after the upcoming renewal.
All membership fees are non-refundable.
Holds can range from 15 to 90 days.
After your selected hold period, your membership will automatically resume with regular payments.
For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.
Can I Cancel My Membership At Any Time?
Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.
-Cancellations require a 14-day notice.
-If you request a cancellation today, the effective date will be 14 days from now.
-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.
How Do I Sync My Appointments With My Google or I-Calendar?
This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.
Got a technical question on your membership, billing, calendars, etc... we've got answers
How To Solve Your Technical Problems
Navigating the Apps We Use at Between The Bumpers
Navigating the Apps We Use at Between The Bumpers
At Between The Bumpers (BTB), we utilize several apps to ensure our members have the best experience possible. Each app serves a unique purpose, from scheduling and tracking workouts to handling billing and personal training. This guide will walk you through how and when to use each app, so you can make the most of your membership.
Our Apps and How to Use Them
We use three main apps to help manage your fitness journey. Here’s a breakdown of what each one does:
1. Zenplanner
Zenplanner is our primary app for managing your membership. It handles billing, class reservations, and membership documents.
Key Features of Zenplanner:
Reserve and cancel classes.
View and sign membership documents.
Update billing information.
Viewing the group class workouts of the day.
How to Set Up Zenplanner:
Download the app:
Log in using the email and password you used when signing up at BTB.
Forgot your password? Use the “Forgot Password” link
Scheduling Policies: Reserve and Cancel Classes
Reserve a Spot
Since we cap the number of attendees in each class to ensure safety and quality, reserving your spot is a must! If a class is full and you don’t have a reservation, unfortunately, we won’t be able to let you in.
How to Reserve a Spot:
Log in to your Zenplanner account.
Select the class you’d like to attend.
Tap “Reserve.”
Done! Your spot is secured.
We recommend using a smartphone for this process whenever possible.
Download Zenplanner Here:
Cancel Your Spot
Can’t make it to class? Please cancel your reservation at least one hour before the class starts. Canceling as early as possible allows waitlisted members to snag your spot and get to the gym on time.
How to Cancel:
Open your Zenplanner account
Find the class you reserved.
Tap “Cancel.”
2. TrueCoach
TrueCoach is exclusively for personal training or rehab members.
Key Features of TrueCoach:
View your personalized training plans.
Access your rehab program.
How to Set Up TrueCoach:
Download the app:
Log in using the credentials provided by your coach.
3. Jane App
Jane App is exclusively for booking therapy appointments (physical therapy, athletic therapy, physiotherapy, and massage).
Key Features of Jane App:
Booking therapy appointments
Updating billing information for therapy appointments
Filling out intake forms for therapy.
How to Set Up Jane App:
Download the app:
Book your treatment with your practitioner, update billing, and fill out intake forms.
If you forgot your password use the link attached here.
Quick Comparison: What Each App Does
Need Assistance?
If you encounter issues with any of the apps, feel free to reach out to us at [email protected], and we’ll be happy to help!
By using the right app for the right task, you’ll save time and keep everything organized. Whether you’re logging your workout in SugarWOD, reserving a class in Zenplanner, or reviewing your training plan in TrueCoach, we’re here to support you every step of the way!
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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