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QUESTIONS?
FREQUENTLY ASKED QUESTIONS
Click here to update your billing information for (Personal Training, Group Classes, or any fitness based membership).
Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year for group class memberships, and multiple times per year for personal training and semi-private training memberships.
Submit hold requests at least five (3) business days before your next renewal.
Late requests may process after the upcoming renewal.
All membership fees are non-refundable.
Holds can range from 15 to 90 days.
After your selected hold period, your membership will automatically resume with regular payments.
For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.
Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.
-Cancellations require a 14-day notice.
-If you request a cancellation today, the effective date will be 14 days from now.
-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.
1. Download SugarWOD App
Go to the App Store (iPhone) or Google Play Store (Android).
Search for SugarWOD and download the free app.
2. Join Our Gym:
- Once logged in, select Find Your Gym.
- Search for Between The Bumpers
- Request to join; enter the gym access code (BTBSW).
This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.
Got a technical question on your membership, billing, calendars, etc... we've got answers

(And How BTB Fitness Makes It Fun, Safe, and Life-Changing)
As parents, we all want the same things for our kids:
To feel confident in their own skin
To stay active even when the weather turns cold
To build habits that set them up for success in sports, school, and life
But between homework, screens, and busy family schedules, it’s easy for physical activity to fall to the bottom of the list.
That’s where Between The Bumpers (BTB Fitness) comes in. We’re proud to offer two youth programs that are specifically designed for middle and high school students — and they’re already making a huge difference for local families.
Mondays & Thursdays | 6:05–6:55 PM
This is the perfect “first gym experience” for middle schoolers. Our classes are 100% kid-focused: high-energy games, beginner-friendly strength training, team challenges, and plenty of laughs. Kids learn how to move properly, get stronger, and — most importantly — actually look forward to working out.
Parents tell us their kids come home happier, more confident, and begging to go back. Whether your child wants to get ready for spring sports, shake off winter laziness, or just have something active to do with friends, this program delivers.
Tuesdays & Thursdays | 3:30–4:30 PM
High school is tough. Between classes, part-time jobs, and social pressure, many teens are stressed, tired, and de-conditioned.
Our high school program is different. It’s not just “lifting weights.” It’s a coach-led environment where teens learn:
How to train safely and effectively (no more guessing on YouTube)
Injury-prevention basics that protect growing bodies
Real confidence that comes from getting stronger every week
Discipline and mental toughness that spills over into school and life
Athletes get the edge they need for their sport. Non-athletes discover a healthy outlet that replaces endless scrolling with something they can feel proud of.
One parent recently said: “My son used to come straight home and crash on the couch. Now he walks in the door with energy, tells me about the workout, I didn’t see that coming!”
“My daughter was nervous about trying the gym for the first time. After one class she said, ‘Mom, when can I go back?'"
“Best decision we made this school year. My son is stronger, happier, and actually gets his homework done faster because he’s not drained from doing nothing all afternoon.”
“The coaches are amazing with the kids. They make it fun but still push them just the right amount.”
$45 + HST bi-weekly → 1 class per week
$70 + HST bi-weekly → 2 class per week
No big upfront fees. No long term contracts [All memberships can be cancelled with 15-days notice]. Just consistent training that fits your budget and schedule.
No risk. No sales pitch. Just let your child come try it, meet the coaches, make some new friends, and feel what it’s like to finish a workout proud.
Spots are limited because we keep groups small on purpose — every kid gets attention, coaching, and encouragement.
Winter session is in full swing and classes are filling quickly.
Claim your free trial class today — click the link here and we’ll get you booked in the next available spot.
Give your child the gift of strength, confidence, and a positive place to be this winter.
We can’t wait to meet them (and you!) at BTB.
See you soon, Coach Sam & The Between The Bumpers Team
P.S. One class. That’s all it takes for most kids to get hooked in the best way. Don’t wait until the New Year rush — start the habit now while there’s still room!
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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