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QUESTIONS?
FREQUENTLY ASKED QUESTIONS
Click here to update your billing information for (Personal Training, Group Classes, or any fitness based membership).
Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year for group class memberships, and multiple times per year for personal training and semi-private training memberships.
Submit hold requests at least five (3) business days before your next renewal.
Late requests may process after the upcoming renewal.
All membership fees are non-refundable.
Holds can range from 15 to 90 days.
After your selected hold period, your membership will automatically resume with regular payments.
For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.
Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.
-Cancellations require a 14-day notice.
-If you request a cancellation today, the effective date will be 14 days from now.
-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.
1. Download SugarWOD App
Go to the App Store (iPhone) or Google Play Store (Android).
Search for SugarWOD and download the free app.
2. Join Our Gym:
- Once logged in, select Find Your Gym.
- Search for Between The Bumpers
- Request to join; enter the gym access code (BTBSW).
This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.
Got a technical question on your membership, billing, calendars, etc... we've got answers


Starting a fitness routine is hard.
Sticking with it long enough to see results is even harder — especially when you’re doing it alone.
Research shows that people are far more likely to drop out of a fitness program when training solo, while those who work out with a friend are dramatically more consistent. That’s because social support and accountability remove two of the biggest barriers to long-term success: motivation and follow-through.
For busy adults balancing work, family, and stress, training with someone else can be the difference between falling off track and building a habit that lasts.
When you plan workouts on your own, it’s easy for them to slide down the priority list. When someone else is involved, showing up becomes a commitment — not just a hope.
Working out with a friend creates:
External accountability
Fewer skipped sessions
Greater follow-through on goals
Knowing someone is expecting you makes it easier to stay consistent, even on low-energy days.
Exercising with another person often leads to better effort — without it feeling competitive or stressful. You’re more likely to:
Finish the workout
Push a little harder
Stay focused instead of rushing through
A training partner can raise your effort level simply by being there, helping you get more out of the same amount of time.
One of the biggest reasons people lose momentum is a lack of clear progress. Accountability helps shift fitness from “just getting sweaty” to working toward meaningful benchmarks.
That might include:
Strength improvements
Better movement quality
Consistent attendance
Feeling stronger and more energetic in daily life
Having someone alongside you makes progress easier to notice — and easier to celebrate.
Whether it’s learning a new exercise or returning to fitness after time away, training with someone else makes unfamiliar situations feel safer.
A friend provides:
Confidence
Encouragement
Support when things feel uncomfortable
That sense of shared experience often removes the mental barriers that stop people from starting in the first place.
The more enjoyable something feels, the more likely you are to keep doing it.
Training with a friend or family member adds:
Connection
Routine
A positive association with exercise
When workouts become something you look forward to — instead of something you dread — consistency happens naturally.
Health guidelines recommend at least 150 minutes of physical activity per week, but information alone doesn’t create habits. Accountability does.
Whether it comes from a workout partner, structured programming, or professional guidance, the common thread is support — you don’t have to rely on motivation alone.
If you’ve been thinking about getting back into a routine, starting with someone else can make all the difference.
This January, BTB is offering a referral-based Accountability Program for people who want to start strong — together.
New members: Join with a friend and get 50% off your first 4 weeks
Current members: Refer a friend and receive 50% off your next 4 weeks (and bonus — multiple referrals mean multiple months of discounts)
👉 If you’re curious, reach out to us or book a No-Sweat Intro and see if it’s a fit.
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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