Members Logins
Software & Applications Used At BTB Fitness
Our Softwares
Zenplanner
Book Classes
Update Billing Info
Sign Waivers
Sign Membership Agreements
SugArWOD
Book Classes
Log Class Workouts
View Class Workout
TrueCoach
View Personal Training Workouts
View Semi-Private Workouts
Online Workouts
JAneAPP
Book Physio or Massage Workout
Pay Physio or Massage Bills
QUESTIONS?
FREQUENTLY ASKED QUESTIONS
Can I pay weekly, biweekly or monthly?
All memberships are run on a bi-weekly payment schedule unless otherwise outlined in the membership agreement.
Can I put my membership on hold if I can't make it and for how long?
Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year.
Submit hold requests at least five (3) business days before your next renewal.
Late requests may process after the upcoming renewal.
All membership fees are non-refundable.
Holds can range from 15 to 90 days.
After your selected hold period, your membership will automatically resume with regular payments.
For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.
Can I cancel my membership at any time?
Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.
-Cancellations require a 14-day notice.
-If you request a cancellation today, the effective date will be 14 days from now.
-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.
-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.
Can I come in to try a class?
Yes, we offer a free trial class to anyone who wants to try ExpressFit 45 Class (18yo+) for the first time, or our teens class. Simply complete the Free Trial class form and book in a time to come in for your first class. After you have attended your free class we encourage you to become part of the community so you can make the most of what our gym has to offer.
What amenities does your facility provide?
Our facility is equipped with functional fitness equipment, dedicated spaces for group classes, and well-appointed changing rooms. We also have a running track behind the gym, a treatment room for our healthcare practitioners, showers, and a comfortable lounge area for relaxation and socializing. Our priority is to create an environment that supports your fitness journey holistically.
Got a technical question on your membership, billing, calendars, etc... we've got answers
How To Solve Your Technical Problems
Navigating the Apps We Use at Between The Bumpers
Navigating the Apps We Use at Between The Bumpers
At Between The Bumpers (BTB), we utilize several apps to ensure our members have the best experience possible. Each app serves a unique purpose, from scheduling and tracking workouts to handling billing and personal training. This guide will walk you through how and when to use each app, so you can make the most of your membership.
Scheduling Policies: Reserve and Cancel Classes
Reserve a Spot
Since we cap the number of attendees in each class to ensure safety and quality, reserving your spot is a must! If a class is full and you don’t have a reservation, unfortunately, we won’t be able to let you in.
How to Reserve a Spot:
Log in to your Zenplanner account.
Select the class you’d like to attend.
Tap “Reserve.”
Done! Your spot is secured.
We recommend using a smartphone for this process whenever possible.
Download Zenplanner Here:
Cancel Your Spot
Can’t make it to class? Please cancel your reservation at least one hour before the class starts. Canceling as early as possible allows waitlisted members to snag your spot and get to the gym on time.
How to Cancel:
Open your Zenplanner account (or SugarWOD if you prefer).
Find the class you reserved.
Tap “Cancel.”
Our Apps and How to Use Them
We use three main apps to help manage your fitness journey. Here’s a breakdown of what each one does:
1. Zenplanner
Zenplanner is our primary app for managing your membership. It handles billing, class reservations, and membership documents.
Key Features of Zenplanner:
Reserve and cancel classes.
View and sign membership documents.
Update billing information.
How to Set Up Zenplanner:
Download the app:
Log in using the email and password you used when signing up at BTB.
Forgot your password? Use the “Forgot Password” link
2. SugarWOD
SugarWOD is your go-to app for workout tracking and booking group classes. It’s also where we log our workout results.
💡 Why You Should Log Your Workouts:
Tracking lifts, particularly your 1 Rep Max (1RM), helps you and our coaches tailor workouts to your specific goals.
It simplifies choosing the right weights for percentage-based workouts.
Key Features of SugarWOD:
Record your workout results.
Reserve group classes (secondary option to Zenplanner).
Access class workouts and progress tracking.
How to Set Up SugarWOD:
Download the app:
Complete your On-Ramp program or register for a membership to receive an invitation to activate your account.
Log in using the same credentials as Zenplanner.
Can’t access your account?
Tap the menu icon in the top-left corner.
Ensure Between The Bumpers is selected as your gym.
If it’s not, tap "Change Your Primary Gym" and search for us using the code: BTBSW.
3. TrueCoach
TrueCoach is exclusively for personal training or semi-private training members.
Key Features of TrueCoach:
View your personalized training plans.
Access semi-private workouts.
How to Set Up TrueCoach:
Download the app:
Log in using the credentials provided by your coach.
Quick Comparison: What Each App Does
Need Assistance?
If you encounter issues with any of the apps, feel free to reach out to us at [email protected], and we’ll be happy to help!
By using the right app for the right task, you’ll save time and keep everything organized. Whether you’re logging your workout in SugarWOD, reserving a class in Zenplanner, or reviewing your training plan in TrueCoach, we’re here to support you every step of the way!
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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