(613) 801-8684

Open hours: M-F 6am-7pm, Sat 9am-11am

FAQs

BTB Fitness Frequently Asked Questions

Ideal BTB Members

Who is The Ideal BTB Member

November 21, 20203 min read

Who Is The Ideal BTB Member

At BTB our coaches are excited to work with our members, in order to help them reach their healthy and fitness goals. Despite what you might believe, we enjoy working with all of our clients independent of their training experience or “athletic ability”.

That being said, there are certain characteristics in an member that all BTB coaches love working with, above all else. You might be surprised to hear what type of member that is.

No it's not the person with the impressive fitness resume, it’s not the member who can squat 400lbs, and honestly our ‘ideal member’ traits have very nothing to do with their ability...but rather their attitude.! Our ideal member to work with possess these sets of characteristics, and when we see this type of member walk into the gym, we as coaches get pumped to start working with them! Those characteristics are:

#1 Consistent

We love working with member who are consistent. No this type of member doesn’t need to give a 100% every day when you walk into the gym. They don’t need to be completely dedicated to their craft, and they aren’t the athletes lying in a pool of their own sweat after each and every class.

But they are the type of people who show up 3-5x per week, consistently. They are the type of people who don't skip warm-up or pass up on cool down. Our favourite members to work with are the ones who recognize that the most important tool in their fitness arsenal is their consistency with the process. So if you’re really looking to impress your coach, and coincidentally get the most out of your fitness. We recommend following the BTB Immutable Law of “Be Consistent, Not Heroic”

#2 Coachable

Believe it or not, the member who ‘knows how to do everything perfectly’ isn’t our favorite member to work with. A) Nobody is perfect “even if we think we are” and B) Sure it might be neat to watch the talented members lift heavy weights, move through an impressive gymnastics routine, or complete a workout blazing fast. But what is truly most rewarding for us coaches, is helping everyday people improve their lives! So if you’re coachable, willing to pay attention to the coaches feedback, and listen to class instructions then we will go out of our way to help you become the best version of yourself!

#3 Proactive

Our favourite members are the ones who are proactive. Meaning that, they communicate their injuries (before they become injuries) if something is bothering them, they let the coaches know. They look at the whiteboard before asking the coach what the workout is. They check the athlete notes; before asking what scaling options for the workout are, and they are working on improving their movement quality, without being asked. Yes the coaches are here to remind you, motivate you, and inspire you. But what really lights our souls on fire, is seeing members take it upon themselves to be proactive in their fitness journey.

Traits of The Immutable BTB members’:

  • Trains 3-5x per week

  • Follows the appropriate stimulus for the workout

  • Reads the workout/ athlete notes in advance

  • Pays attention during the workout briefing

  • Takes feedback and implements the changes

  • Works hard and doesn’t complain

  • Brings a positive attitude to class

If this is you, give yourself a pat on the back. If you’ve still got a little ways to go (don’t worry we all do) then keep up the hard work, and try to keep these 3 traits in mind every time you step in the gym.

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Membership Holds & Cancellations

Can I Put My Membership On Hold?

Yes, you can place your membership on hold for 14 to 90 days once per year. Please note that this is not a cancellation, and cancellation policies will still apply if you choose to cancel while your membership is on hold.

Are there exceptions to the hold policy for certain memberships?

Yes, for personal training and semi-private training clients, you can place multiple holds per calendar year by giving us a 48-hour notice of your schedule changes. This flexibility is to accommodate the varying needs of our personal training clients.

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Can I cancel my membership at any time?

Yes, you are able to cancel your membership at any point in time with 14-days notice, the filling out of our membership cancellation form, and an exit interview.

When I go to register for a membership it say's I need to sign up for 1 year... is this correct?

While all of our memberships are set at a 1 year term as a default, you will see in the terms and conditions of each membership that you can cancel at any point in time with 14-days notices via our membership cancellation form.

Paying Bills & Updating Credit Cards

How often will I be billed for my membership?

All memberships are billed bi-weekly on the date you signed up. You can choose to pay using credit cards or direct deposits from your bank account.

Where can I find my payment details?

You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."

How do I update my Credit Card or Direct Deposit Billing Information

You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."

Gym Rules And Etiquette

What do I need to wear at the gym?

  • Clean indoor shoes

  • Water bottle

  • Comfortable exercise clothing

Are there any cleaning protocols

We ask that members at the end of their workout, grab a spray bottle and towel (we supply them) and clean all their equipment at the end of their workouts. Please don't spray the equipment directly, rather spray your towel and wipe down your equipment to minimize rusting.

Is there any open gym hours?

We are predominately a coaching based facility, so we don't offer much in the way of open gym. However we do for an added fee, allow members to add an open gym access pass to their memberships. Send us an email and we can add open gym access to your account toda.

About Gym Programs

What is the On-Ramp

The On-Ramp Program is an introductory course designed to ensure that you can move safely and effectively across a broad range of exercises. It includes 5 one-hour sessions where you will learn the fundamentals of functional fitness, our training philosophy, and the general flow of classes. Depending on your experience some members may or many not be able to bypass some or all of the on-ramp before starting group classes.

What does the Strength & Conditioning Class membership include?

This membership provides access to all of our basic functional fitness group classes. Once you have completed the On-Ramp Program, you can participate in our group fitness classes and ExpressFit 45 classes.

What is the ExpressFit 45 Class?

The ExpressFit 45 Class is a high-intensity, 45-minute group workout session designed for those who want a great workout in less time. This program does not require any onboarding and is suitable for all fitness levels. And the first class is always FREE.

ABOUT US

We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.

HOURS OF OPERATION

Mon-Fri: 6am - 7pm

Sat: 9am - 11am

Sun: Closed

QUESTIONS?

Between The Bumpers Fitness
6511 Fernbank Road

Stittsville, ON K2S1B6

(613) 801-8684

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