(613) 801-8684

Open hours: M-F 6am-7pm, Sat 9am-11am

FAQs

BTB Fitness Frequently Asked Questions

Gym Rules

Gym Etiquette “House Rules”

May 13, 20234 min read

Gym Etiquette “House Rules”

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We do our best to keep the rules to a minimum here at BTB. That being said, do your best to follow the below rules and it will make for a better experience for everyone involved

We ask that all members follow these house rules to help nurture a supportive community.

Finish Workouts Together: We practice the immutable law of In This Together by viewing every workout as a team workout. Meaning if you finish the workout and other people are still, training, leave your equipment out and support them until they finish. Once everyone is complete the workout then we clean up as a group. 

No Headphone Policy: We ask that athletes avoid wearing headphones in the gym at all times. We are a ‘coaching gym’ and you’re noise cancelling headphones make it tough for us to coach you, additionally headphones can be a safety issue, so please avoid headphones and be as present as possible.

Parking: We have limited parking spots at the gym, so please do your best to park in an organized fashion.

Showers: Because we  have limited showers, please be considerate of your time. Please take brief showers to allow for other members to access the facilities as well. 

Dogs: BTB is an animal free gym, with the exception of service animals we ask that you leave your pets at home.

Kids: Kids must remain in the upstairs lounge during classes. It is your responsibility to make sure that your children are not disruptive to the rest of the class. If your baby is in a fixed seat they may join you on the floor. The reason we do not allow kids on the gym floor is because of the risk of injury from dropped weights, swingning Kettlebells, and other equipment risks that can happen in a group setting.

Personal Items: Please leave your gym bags and personal items in the locker rooms/personal vehicles, or at home. We do not have lockers so it is best to leave your valuables in a safe secure place. Further, please bring all your items with you when you leave the gym, no items/shoes are to be stored at the gym overnight.BTB is not responsible for any items left at the gym.

Programs and Training

Classes and Schedule: The gym is open most weekdays from 5:45AM - 7:45PM, with modified hours on weekends. We encourage all athletes to regularly attend classes, and if possible regularly attend the same class time. During class you have a chance to get coaching, and build relationships with other members. We often have the same coach lead the same class time every day. If you are able to train at the same time every day, that coach will get to know you and be able to better help guide your development.

Open Gym: Before participating in open gym, you must complete an open-gym specific  on-ramp & safety session. This is to ensure that you understand the practices, rules, and expectations for open gym. Further, open gym will only be available through sign-in on the members website. 

Membership Policies

Memberships: Our memberships are biweekly and month-to-month, and automatically renew on those time frames, from the date of sign up. We require a credit card or bank account which we can set-up for automatic billing.

Holds: We can place a hold on your membership if you are going to be away for more than 14 days. To have a hold placed on your account use the membership hold form and specify the dates you will be away, at least 3 days before the first day of the hold request. Please note that we only allow 1 membership hold per calendar year. 

Cancellations: If you would like to cancel your membership please fill out our cancellation request form.We require 14-days’ notice for all cancellations.

Signing-In: We require you to sign-in every time you come to the gym. This can be done at the front desk, or through the Zenplanner App. 

Private Training & Semi-Private Training

Cancellations: We require 24 hours notice for all cancellations. If less than 24 hours notice is given the session will be billed.

Communication

EMAIL: [email protected]

PHONE: (613) 801-8684

FACEBOOK: 

Our Public Page is: BETWEEN THE BUMPERS: There we share articles, info about our gym, and other details to the world at large. Not just for members, but for prospective members, and the community at large. 

INSTAGRAM:

@BetweenTheBumpers is where we share awesome photos from around the gym. 

Whichever social media channel you use, tag us, and share our message, it helps to get the word out, and it will also remind us to follow you. 

YOUTUBE:

You betcha, we have a channel (Between The Bumpers) with hundreds of workout videos, cool content, and so much more. 

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Membership Holds & Cancellations

Can I Put My Membership On Hold?

Yes, you can place your membership on hold for 14 to 90 days once per year. Please note that this is not a cancellation, and cancellation policies will still apply if you choose to cancel while your membership is on hold.

Are there exceptions to the hold policy for certain memberships?

Yes, for personal training and semi-private training clients, you can place multiple holds per calendar year by giving us a 48-hour notice of your schedule changes. This flexibility is to accommodate the varying needs of our personal training clients.

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Can I cancel my membership at any time?

Yes, you are able to cancel your membership at any point in time with 14-days notice, the filling out of our membership cancellation form, and an exit interview.

When I go to register for a membership it say's I need to sign up for 1 year... is this correct?

While all of our memberships are set at a 1 year term as a default, you will see in the terms and conditions of each membership that you can cancel at any point in time with 14-days notices via our membership cancellation form.

Paying Bills & Updating Credit Cards

How often will I be billed for my membership?

All memberships are billed bi-weekly on the date you signed up. You can choose to pay using credit cards or direct deposits from your bank account.

Where can I find my payment details?

You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."

How do I update my Credit Card or Direct Deposit Billing Information

You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."

Gym Rules And Etiquette

What do I need to wear at the gym?

  • Clean indoor shoes

  • Water bottle

  • Comfortable exercise clothing

Are there any cleaning protocols

We ask that members at the end of their workout, grab a spray bottle and towel (we supply them) and clean all their equipment at the end of their workouts. Please don't spray the equipment directly, rather spray your towel and wipe down your equipment to minimize rusting.

Is there any open gym hours?

We are predominately a coaching based facility, so we don't offer much in the way of open gym. However we do for an added fee, allow members to add an open gym access pass to their memberships. Send us an email and we can add open gym access to your account toda.

About Gym Programs

What is the On-Ramp

The On-Ramp Program is an introductory course designed to ensure that you can move safely and effectively across a broad range of exercises. It includes 5 one-hour sessions where you will learn the fundamentals of functional fitness, our training philosophy, and the general flow of classes. Depending on your experience some members may or many not be able to bypass some or all of the on-ramp before starting group classes.

What does the Strength & Conditioning Class membership include?

This membership provides access to all of our basic functional fitness group classes. Once you have completed the On-Ramp Program, you can participate in our group fitness classes and ExpressFit 45 classes.

What is the ExpressFit 45 Class?

The ExpressFit 45 Class is a high-intensity, 45-minute group workout session designed for those who want a great workout in less time. This program does not require any onboarding and is suitable for all fitness levels. And the first class is always FREE.

ABOUT US

We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.

HOURS OF OPERATION

Mon-Fri: 6am - 7pm

Sat: 9am - 11am

Sun: Closed

QUESTIONS?

Between The Bumpers Fitness
6511 Fernbank Road

Stittsville, ON K2S1B6

(613) 801-8684

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