FAQs
BTB Fitness Frequently Asked Questions
Free Trial Class Terms and Service
Terms and Conditions of Participation
Welcome to Between The Bumpers! By signing up for our free trial and participating in our activities, you agree to the following terms and conditions. Please read them carefully before proceeding, as they constitute a binding agreement between you and Between The Bumpers.
1. Acknowledgment of Waiver
By agreeing to these Terms and Conditions, you confirm that you have reviewed and understood the General Release of Liability & Physical Activity Readiness Questionnaire (PAR-Q). This includes the following:
You release Between The Bumpers, its employees, volunteers, agents, and representatives from all claims of liability, including those arising from negligence, as outlined in the waiver.
You acknowledge the inherent risks involved in physical activities and agree to assume all such risks voluntarily.
You indemnify Between The Bumpers against any claims resulting from injuries or damages caused by your actions during participation.
2. Physical Fitness Declaration
By proceeding with our free trial, you declare that:
You are physically fit to engage in exercise and physical activities.
You have either:
Passed the Physical Activity Readiness Questionnaire (PAR-Q), OR
Been medically cleared by a qualified healthcare professional to participate in physical activities.
Note: If you answered "Yes" to one or more of the PAR-Q questions, you must consult a healthcare professional before engaging in physical activity. By continuing, you accept full responsibility for your participation without prior medical clearance.
3. Photography and Video Release
You understand and agree that your participation in activities at Between The Bumpers may be recorded in photographs or videos. By participating, you grant Between The Bumpers permission to use such media in promotional materials, advertisements, or other publications without expectation of compensation.
4. Agreement to Terms
By signing up for our free trial, you confirm that:
You have read, understood, and agreed to these Terms and Conditions.
You accept that this agreement is binding and that you are waiving certain legal rights, including the right to sue, as outlined in the waiver.
5. Contact Us
If you have questions about these Terms and Conditions, please contact us at: Between The Bumpers
By submitting your free trial form, you signify your agreement to these Terms and Conditions.
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Membership Holds & Cancellations
Can I Put My Membership On Hold?
Yes, you can place your membership on hold for 14 to 90 days once per year. Please note that this is not a cancellation, and cancellation policies will still apply if you choose to cancel while your membership is on hold.
Are there exceptions to the hold policy for certain memberships?
Yes, for personal training and semi-private training clients, you can place multiple holds per calendar year by giving us a 48-hour notice of your schedule changes. This flexibility is to accommodate the varying needs of our personal training clients.
Can I cancel my membership at any time?
Yes, you are able to cancel your membership at any point in time with 14-days notice, the filling out of our membership cancellation form, and an exit interview.
When I go to register for a membership it say's I need to sign up for 1 year... is this correct?
While all of our memberships are set at a 1 year term as a default, you will see in the terms and conditions of each membership that you can cancel at any point in time with 14-days notices via our membership cancellation form.
Paying Bills & Updating Credit Cards
How often will I be billed for my membership?
All memberships are billed bi-weekly on the date you signed up. You can choose to pay using credit cards or direct deposits from your bank account.
Where can I find my payment details?
You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."
How do I update my Credit Card or Direct Deposit Billing Information
You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."
Gym Rules And Etiquette
What do I need to wear at the gym?
Clean indoor shoes
Water bottle
Comfortable exercise clothing
Are there any cleaning protocols
We ask that members at the end of their workout, grab a spray bottle and towel (we supply them) and clean all their equipment at the end of their workouts. Please don't spray the equipment directly, rather spray your towel and wipe down your equipment to minimize rusting.
Is there any open gym hours?
We are predominately a coaching based facility, so we don't offer much in the way of open gym. However we do for an added fee, allow members to add an open gym access pass to their memberships. Send us an email and we can add open gym access to your account toda.
About Gym Programs
What is the On-Ramp
The On-Ramp Program is an introductory course designed to ensure that you can move safely and effectively across a broad range of exercises. It includes 5 one-hour sessions where you will learn the fundamentals of functional fitness, our training philosophy, and the general flow of classes. Depending on your experience some members may or many not be able to bypass some or all of the on-ramp before starting group classes.
What does the Strength & Conditioning Class membership include?
This membership provides access to all of our basic functional fitness group classes. Once you have completed the On-Ramp Program, you can participate in our group fitness classes and ExpressFit 45 classes.
What is the ExpressFit 45 Class?
The ExpressFit 45 Class is a high-intensity, 45-minute group workout session designed for those who want a great workout in less time. This program does not require any onboarding and is suitable for all fitness levels. And the first class is always FREE.
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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