(613) 601-8684

Open hours: M-F 6am-7pm, Sat 9am-11am

Members Logins

Software & Applications Used At BTB Fitness

Our Softwares

Zenplanner

  • Book Classes

  • Update Billing Info

  • Sign Waivers

  • Sign Membership Agreements

SugArWOD

  • Book Classes

  • Log Class Workouts

  • View Class Workout

TrueCoach

  • View Personal Training Workouts

  • View Semi-Private Workouts

  • Online Workouts

JAneAPP

  • Book Physio or Massage Workout

  • Pay Physio or Massage Bills

QUESTIONS?

FREQUENTLY ASKED QUESTIONS

Can I pay weekly, biweekly or monthly?

All memberships are run on a bi-weekly payment schedule unless otherwise outlined in the membership agreement.

Can I put my membership on hold if I can't make it and for how long?

Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year.

Submit hold requests at least five (3) business days before your next renewal.

Late requests may process after the upcoming renewal.

All membership fees are non-refundable.

Holds can range from 15 to 90 days.

After your selected hold period, your membership will automatically resume with regular payments.

For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.

Click here to process a membership hold request.

Can I cancel my membership at any time?

Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.

-Cancellations require a 14-day notice.

-If you request a cancellation today, the effective date will be 14 days from now.

-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.

-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.

To submit a membership cancellation request click here.

Can I come in to try a class?

Yes, we offer a free trial class to anyone who wants to try ExpressFit 45 Class (18yo+) for the first time, or our teens class. Simply complete the Free Trial class form and book in a time to come in for your first class. After you have attended your free class we encourage you to become part of the community so you can make the most of what our gym has to offer.

What amenities does your facility provide?

Our facility is equipped with functional fitness equipment, dedicated spaces for group classes, and well-appointed changing rooms. We also have a running track behind the gym, a treatment room for our healthcare practitioners, showers, and a comfortable lounge area for relaxation and socializing. Our priority is to create an environment that supports your fitness journey holistically.

Got a technical question on your membership, billing, calendars, etc... we've got answers

How To Solve Your Technical Problems

Updating Billing Information

How To Update Your Credit Card & Pay Bills

December 05, 20241 min read

We've outlined the steps below on how to update your billing informayion:

Once you've updated your billing information pay any outstanding bills that would be great. To update your billing information and view your outstanding bills you can do so using the steps below:

Step 1:

We've outlined the steps below:

1. Log Into Your Zenplanner Accounthttps://betweenthebumpers.sites.zenplanner.com/login.cfm)

  • Login: Your Email Address 

  • Password: (If your forgot your password you can reset it here)

    .

Step 2:

2. Once Logged Into Your Account Select Pay My Bills (https://betweenthebumpers.sites.zenplanner.com/login.cfm)

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Step 3:

3. To Update Your Billing Information Select Add a Payment Account (https://betweenthebumpers.sites.zenplanner.com/person-bills.cfm)

*Direct Deposit or Credit Card) Once You've Added our New Billing Information; Please Delete Your Old Billing Information

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Step 4:

4. Next, Please Pay Any Past Due Bills Following The Steps Below (https://betweenthebumpers.sites.zenplanner.com/person-bills.cfm)

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Click Here To Get Started: (https://betweenthebumpers.sites.zenplanner.com/login.cfm)

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ABOUT US

We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.

HOURS OF OPERATION

Mon-Fri: 6am - 7pm

Sat: 9am - 11am

Sun: Closed

QUESTIONS?

Between The Bumpers Fitness
6511 Fernbank Road

Stittsville, ON K2S1B6

(613) 801-8684

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