(613) 601-8684

Open hours: M-F 6am-7pm, Sat 9am-11am

Members Logins

Software & Applications Used At BTB Fitness

Our Softwares

Zenplanner

  • Book Classes

  • Update Billing Info

  • Sign Waivers

  • Sign Membership Agreements

SugArWOD

  • Book & Cancel Class Reservations

  • Log Class Workouts

  • View Class Workout

TrueCoach

  • View Personal Training Workouts

  • View Semi-Private Workouts

  • Online Workouts

JAneAPP

  • Book Physio or Massage Sessions

  • Pay Physio or Massage Therapy Bills

Download IPHONE APP

QUESTIONS?

FREQUENTLY ASKED QUESTIONS

How Do I Update Or Change My Billing Information?

Click here to update your billing information for (Personal Training, Group Classes, or any fitness based membership).

How Do I Place My Membership On Hold Or Cancel It?

Per your agreement, you can pause your recurring bi-weekly membership for any reason, 1x per calendar year for group class memberships, and multiple times per year for personal training and semi-private training memberships.

Submit hold requests at least five (3) business days before your next renewal.

Late requests may process after the upcoming renewal.

All membership fees are non-refundable.

Holds can range from 15 to 90 days.

After your selected hold period, your membership will automatically resume with regular payments.

For membership cancellations during the hold or reactivations afterward, standard terms in your agreement, including potential rate changes, apply.

Click here to process a membership hold request.

Can I Cancel My Membership At Any Time?

Yes, you have the flexibility to cancel your membership. Please refer to our Membership Agreement for specific details on cancellation policies and any associated fees. Our goal is to accommodate your needs while ensuring the best fitness experience for you.

-Cancellations require a 14-day notice.

-If you request a cancellation today, the effective date will be 14 days from now.

-If you submit a cancellation beyond the 14-day notice period, it will take effect on the day of your request.

-If your cancellation falls within an active billing cycle (e.g., you set your cancellation on March 5th and your billing period is from March 1st-14th), you'll still have gym access until the end of that cycle, which in this example would be March 14th.

To submit a membership cancellation request click here.

I Am Having Trouble Getting Into SugarWOD?

1. Download SugarWOD App

Go to the App Store (iPhone) or Google Play Store (Android).

Search for SugarWOD and download the free app.

2. Join Our Gym:

- Once logged in, select Find Your Gym.

- Search for Between The Bumpers

- Request to join; enter the gym access code (BTBSW).

How Do I Sync My Appointments With My Google or I-Calendar?

This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.

Got a technical question on your membership, billing, calendars, etc... we've got answers

How To Solve Your Technical Problems

FAQ

FAQ: How to sync appointment with calendar

FAQs
May 17, 2024•1 min read

This guide explains how to use the new features in the Zen Planner app to sync your personal training and one-on-one appointments with your personal calendar.

Accessing Appointments:

  • Open the Zen Planner app and navigate to your profile.

  • Tap on the "Appointments" section to view all your future personal training or one-on-one appointments with staff members.

Adding Appointments to Your Calendar:

  • Tap the appointment icon to view details such as date, time, coach, and location.

  • Click the "Add to Calendar" button at the bottom to add the appointment to your personal calendar (e.g., Google Calendar, iCalendar).

Automating the Process:

  • Tap the gear icon in the top right hand corner.

  • Choose "Add Device Calendar" and select your personal calendar.

  • Enable the "Automatic Add Reservation" feature to automatically sync all Zen Planner appointments with your personal calendar.

  • By following these steps, your Zen Planner appointments will seamlessly integrate with your personal calendar, making it easier to manage your schedule.

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ABOUT US

We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.

HOURS OF OPERATION

Mon-Fri: 6am - 7pm

Sat: 9am - 11am

Sun: Closed

QUESTIONS?

Between The Bumpers Fitness
6511 Fernbank Road

Stittsville, ON K2S1B6

(613) 801-8684

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