STITTSVILLE, ASHTON, MUNSTER & RICHMOND, ON
FAQs
BTB Fitness Frequently Asked Questions
Navigating the Apps We Use at Between The Bumpers
Navigating the Apps We Use at Between The Bumpers
At Between The Bumpers (BTB), we utilize several apps to ensure our members have the best experience possible. Each app serves a unique purpose, from scheduling and tracking workouts to handling billing and personal training. This guide will walk you through how and when to use each app, so you can make the most of your membership.
Our Apps and How to Use Them
We use three main apps to help manage your fitness journey. Here’s a breakdown of what each one does:
1. Zenplanner
Zenplanner is our primary app for managing your membership. It handles billing, class reservations, and membership documents.
Key Features of Zenplanner:
Reserve and cancel classes.
View and sign membership documents.
Update billing information.
Viewing the group class workouts of the day.
How to Set Up Zenplanner:
Download the app:
Log in using the email and password you used when signing up at BTB.
Forgot your password? Use the “Forgot Password” link
Scheduling Policies: Reserve and Cancel Classes
Reserve a Spot
Since we cap the number of attendees in each class to ensure safety and quality, reserving your spot is a must! If a class is full and you don’t have a reservation, unfortunately, we won’t be able to let you in.
How to Reserve a Spot:
Log in to your Zenplanner account.
Select the class you’d like to attend.
Tap “Reserve.”
Done! Your spot is secured.
We recommend using a smartphone for this process whenever possible.
Download Zenplanner Here:
Cancel Your Spot
Can’t make it to class? Please cancel your reservation at least one hour before the class starts. Canceling as early as possible allows waitlisted members to snag your spot and get to the gym on time.
How to Cancel:
Open your Zenplanner account
Find the class you reserved.
Tap “Cancel.”
2. TrueCoach
TrueCoach is exclusively for personal training or rehab members.
Key Features of TrueCoach:
View your personalized training plans.
Access your rehab program.
How to Set Up TrueCoach:
Download the app:
Log in using the credentials provided by your coach.
3. Jane App
Jane App is exclusively for booking therapy appointments (physical therapy, athletic therapy, physiotherapy, and massage).
Key Features of Jane App:
Booking therapy appointments
Updating billing information for therapy appointments
Filling out intake forms for therapy.
How to Set Up Jane App:
Download the app:
Book your treatment with your practitioner, update billing, and fill out intake forms.
If you forgot your password use the link attached here.
Quick Comparison: What Each App Does
Need Assistance?
If you encounter issues with any of the apps, feel free to reach out to us at [email protected], and we’ll be happy to help!
By using the right app for the right task, you’ll save time and keep everything organized. Whether you’re logging your workout in SugarWOD, reserving a class in Zenplanner, or reviewing your training plan in TrueCoach, we’re here to support you every step of the way!
Membership Holds & Cancellations
Can I Put My Membership On Hold?
Group Class Memberships:
Yes, you can place your membership on hold for 14 to 90 days once per year. Please note that this is not a cancellation, and cancellation policies will still apply if you choose to cancel while your membership is on hold.
For Semi-Private Training & Personal Training:
You are given ultimate flexibility, with the ability to cancel, and move all sessions with 48 hours notice free of charge, by simply sending us an email to [email protected] or letting your coach know 48 hours prior to your appointment time.
Are there exceptions to the hold policy for certain memberships?
Yes, for personal training and semi-private training clients, you can place multiple holds per calendar year by giving us a 48-hour notice of your schedule changes. This flexibility is to accommodate the varying needs of our personal training clients.
Can I cancel my membership at any time?
Yes, you are able to cancel your membership at any point in time with 14-days notice, by filling out of our membership cancellation form, and completing an exit interview, to sign your membership cancellation clause.
When I go to register for a membership it say's I need to sign up for 1 year... is this correct?
While all of our memberships are set at a 1 year term as a default, you will see in the terms and conditions of each membership that you can cancel at any point in time with 14-days notices via our membership cancellation form.
Paying Bills & Updating Credit Cards
How often will I be billed for my membership?
All memberships are billed bi-weekly on the date you signed up. You can choose to pay using credit cards or direct deposits from your bank account.
Where can I find my payment details?
You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills."
How do I update my Credit Card or Direct Deposit Billing Information
You can find all payment details by logging into your profile on our website. Navigate to "My Profile" and then to "Pay My Bills." If you are still having issues with updating your billing information, check out our blog post here for all the steps.
Gym Rules And Etiquette
What do I need to wear at the gym?
Clean indoor shoes
Water bottle
Comfortable exercise clothing
Are there any cleaning protocols
We ask that members at the end of their workout, grab a spray bottle and towel (we supply them) and clean all their equipment at the end of their workouts. Please don't spray the equipment directly, rather spray your towel and wipe down your equipment to minimize rusting.
Is there any open gym hours?
We are predominately a coaching based facility, so we don't offer much in the way of open gym. However we do for an added fee, allow members to add an open gym access pass to their memberships. Send us an email and we can add open gym access to your account today.
About Gym Programs
What is the On-Ramp
The On-Ramp Program is an introductory course designed to ensure that you can move safely and effectively across a broad range of exercises. It includes 5 one-hour sessions where you will learn the fundamentals of functional fitness, our training philosophy, and the general flow of classes. Depending on your experience some members may or many not be able to bypass some or all of the on-ramp before starting group classes. The On-Ramp program is only recommended for individuals looking to join our Cross-Training Classes on Tuesdays & Thursdays.
What does the Strength & Conditioning Class membership include?
This membership provides access to all of our basic functional fitness group classes. Once you have completed the On-Ramp Program, you can participate in our group fitness classes and ExpressFit 45 classes. If you would like to learn more about all our prices and membership options please fill out the form attached here!
What is the ExpressFit 45 Class?
The ExpressFit 45 Class is a high-intensity, 45-minute group workout session designed for those who want a great workout in less time. This program does not require any onboarding and is suitable for all fitness levels. And the first class is always FREE.
ABOUT US
We're more than just a gym — we're a catalyst for transformation in Stittsville. Embark on a journey to elevate your health and wellness with our expertly designed fitness classes, personalized coaching, and an unwavering commuSocial Iconsnity spirit.
HOURS OF OPERATION
Mon-Fri: 6am - 7pm
Sat: 9am - 11am
Sun: Closed
QUESTIONS?
Between The Bumpers Fitness
6511 Fernbank Road
Stittsville, ON K2S1B6
(613) 801-8684
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